The Necessity of Tough Decisions: CEO Howard Migdal on GrubHub’s Commitment to Delivering Exceptional Service

GrubHub, a leading online and mobile food-ordering and delivery marketplace, has been making waves in the industry with its commitment to delivering exceptional service. At the helm of this commitment is CEO Howard Migdal, who has been vocal about the necessity of making tough decisions to ensure the best possible service for diners and partners. But what does this entail, and do these decisions truly contribute to the company’s success? Let’s delve into this topic.

The Necessity of Tough Decisions

According to Migdal, the path to delivering exceptional service is not always smooth. It often involves making difficult choices that may not be popular but are necessary for the company’s growth and the satisfaction of its customers and partners. These decisions can range from strategic shifts in business models to investing in new technologies, all aimed at enhancing the customer experience.

GrubHub’s Commitment to Exceptional Service

GrubHub’s commitment to exceptional service is evident in its continuous efforts to improve its platform and services. The company has invested heavily in technology to ensure a seamless ordering and delivery process for its customers. It has also established strong partnerships with restaurants to provide a wide variety of food options for diners.

Impact of Tough Decisions on GrubHub’s Success

These tough decisions have undeniably contributed to GrubHub’s success. The company has seen significant growth in its user base and revenue, demonstrating the effectiveness of its strategy. Moreover, its focus on customer satisfaction has resulted in high customer retention rates, further solidifying its position in the market.

Conclusion

In conclusion, CEO Howard Migdal’s statement that tough decisions are necessary for GrubHub to deliver the best possible service is backed by the company’s success. These decisions, while challenging, have enabled the company to continuously improve its services and satisfy its customers and partners. It is a testament to the fact that in business, the path to success often involves making tough but necessary decisions.

FAQs

• What kind of tough decisions has GrubHub made?

  GrubHub has made decisions such as strategic shifts in business models and investing in new technologies to enhance the customer experience.

• How has GrubHub’s commitment to exceptional service manifested?

  GrubHub’s commitment to exceptional service is evident in its continuous efforts to improve its platform and services, including heavy investment in technology and establishing strong partnerships with restaurants.

• Have these tough decisions contributed to GrubHub’s success?

  Yes, these tough decisions have contributed to GrubHub’s success, as seen in its significant growth in user base and revenue, as well as high customer retention rates.